FAQ

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General Questions

Who is Segway-Ninebot?

Segway was founded by inventor, Dean Kamen. Inspired after watching a young man in a wheelchair struggling to get over a sidewalk, he invented the first Segway, Segway PT (personal transporter), and released it to the market in 2001.  

The name 'Segway' came from the word 'segue', which means "to transition smoothly from one state to another." Segway Inc. specialises in two-wheeled personal transporters, empowering pedestrians to commute effortlessly.  

Segway-Ninebot started when Ninebot, a Chinese company, acquired Segway Inc., an American manufacturer. Together, the combined company is devoted to seamlessly integrate robotic solutions to all existing and future technology concepts, such as voice interaction and facial recognition.

Segway-Ninebot Australia and those listed here are the only official and licensed distributors of Segway-Ninebot products in Australia. Any other reseller is not covered by our official manufacturer's warranty and is likely carrying stock that is not Australian certified. We recommend all customers buy from our authorised resellers for their own safety and assurance of quality after service.


To read more about us, click here

What is the relationship between Segway-Ninebot and Xiaomi?

Ninebot acquired Segway in 2015 through funding from various large investors, one major investor being Xiaomi. Segway-Ninebot and Xiaomi are in strategic alliance, hence both companies are co-operative but independent of each other.

Are Segway Ninebot electric scooters considered motorised vehicles?

Within Australia, Segway-Ninebot electric scooters are categorised as motorised vehicles, however, where they have been legalised they do not require registration or a driver's license.

How far can you go on a Segway-Ninebot electric scooter?

Many factors determine the distance that Segway-Ninebot scooters can travel with a single charge. These factors include the: battery size, weight of the rider, type of terrain and scooter speed. Actual tested Segway scooter ranges range from 15km to 50km depending on the model. A good rule of thumb to determine real-world ranges is to take 5-10km of the specified max range. Even the ES2, however, which usually travels 15-20km, has ample range for many commuters. 

Which accessories should I get with my Segway-Ninebot scooter ?

This depends on your requirements, but the most essential accessories are a helmet and lock. Phone holders and bells are also popular. You can see our current range of accessories here.

Safety, Precautions, and Concerns

Can I use my electric scooter on uneven trrains?

Segway Ninebot electric scooters travel best on smooth surfaces but are also designed to handle uneven terrains such as pebbled roads, grass, wet concrete/pavements, and hills. Most electric scooter models include shock absorption suspension or inflatable and wide-diameter tyres for rider comfort. The ES4 and Max kick scooters are especially good at handling various terrain and slopes due to their high power output. Read more about these scooters here.

We advise users to follow necessary precautions to prevent incurring injuries.

Are Segway-Ninebot scooters safe?

Segway Ninebot scooters are about as safe as riding a bike, but due to their power output, users need to ride carefully and slow down depending on their surroundings. it is not always safe to ride at 25km/h on a footpath, for example. It is important to look out for pedestrians and slow down around driveways or especially uneven terrain. That being said, a sensible rider can be very safe on an electric scooter. Our scooters are made of high quality materials such as aircraft-grade alloy and are designed to be weather resistant. They are also fitted with both front and rear braking which can be combined for optimal stopping power. Segway scooters all feature a strong headlight and brake lights for visibility at night and the ES range even boasts neon lights under the deck!

Must I wear a helmet while I ride my scooter?

Yes. As with riding a bike, a helmet is the most important safety precaution to minimise risk of injury. Currently, all states in Australia where scooters can be ridden in public, legally require the wearing of a helmet. Click here for more information.

We have a selection of Segway-Ninebot helmets and Protection Kit in-store at Segway-Ninebot Online Store.

What is the maximum weight allowance when riding a Segway?

The maximum weight to ride a Segway vehicle depends on the model as it is set by the manufacturer. Most models (including electric scooters) have a maximum load of 100 kg.

Are Segway-Ninebot electric scooters waterproof?

Segway-Ninebot electric scooters are water resistant but not waterproof. Most scooters are spec'd at IPX4, which means they can handle rain and splashes.

How does the Segway-Ninebot self-balancing system work?

The Segway-Ninebot advanced self-balancing system was designed based on the human inner-ear balancing system. As you balance yourself on your personal transporter, Segway's innovative microprocessors and tilt sensors will read your motion and transmit the details to the motors to keep you balanced and riding at optimum speed.

Maintenance, Warranty and Returns

Where can I service my Segway-Ninebot scooter?

All maintenance, warranty, and return services can be made at our Segway-Ninebot Experience Store located 8 McDougall St, Milton QLD 4064 or at PC Byte stores in Sydney. Only products bought from our authorised resellers are eligible for warranty-covered repairs. See our list of authorised resellers here.

or

For return services, send your item through post to:
OZB Enterprises Pty Ltd: Unit 12/4 Ave of the Americas, Newington NSW 2127
Contact number: (02) 9648 0666

Does Segway-Ninebot scooters need charging?

All Segway-Ninebot scooters are powered by rechargeable batteries that need to be recharged. Charging times vary from model to model but are usually between 3 to 7 hours.

How often should I replace my electric scooter battery?

Batteries should be replaced every 2-3 years to ensure optimum travel experience. Most Lithium Ion batteries are expected to last around 1500-2000 charge cycles. The most important consideration when looking after Lithium Ion batteries is to ensure you don't leave them flat. They should be store at above 80% charge to preserve their longevity.

When should I replace the tyres on my scooter?

Tyres should be replaced when there is a puncture, tread is fully worn or within five years of use to avoid rubber hardening. Visit our Segway-Ninebot Experience Store for maintenance servicing and to speak with our experts.

How do I get a refund for a faulty product?

For all refunds, please refer to our return policy here. Note that only products purchased from our authorised resellers will be covered under warranty. See a list of them here.

How can I return my electric scooter I bought online?

All maintenance, warranty, and return services can be made at Segway-Ninebot Australia Experience Store located 8 McDougall St, Milton QLD 4064. 
or

For return services, send your item through post to:
OZB Enterprises Pty Ltd: Unit 12/4 Ave of the Americas, Newington NSW 2127
Contact number: (02) 9648 0666

Note that only products purchased from our authorised resellers will be covered under warranty. See a list of them  here .

How long is the warranty of a Segway-Ninebot scooter?

 All products bought from our authorised resellers are covered by a 12 month limited warranty. You can find our warranty policy here.

Electric Scooter Legal Regulations

Is it illegal to ride a Segway Ninebot electric scooter in public?

Segway-Ninebot electric scooters are currently fully legal in Queensland and under trial in Adelaide (as of Nov 2019). Councils are currently actively considering scooter trials nationwide due to all of their environmental and transportation benefits.

Can electric scooters be used in Australia?

Electric Scooters are considered ‘non-road vehicles’ by the Australian Government. All Australian States and Territories are governed by the Motor Vehicles Standard Act 1989, however rules and regulations defining the use and importation of electric scooters depend on legislation administered by the local council. Here is a summary of state-by-state legislation:


    Queensland

Electric scooters (also known as personal mobility devices / rideables) can be used in public spaces and road- related areas in Queensland. However, there are specific rules to adhere to especially riding around pedestrians. When riding in Queensland you must:

•    not travel faster than 25km/h

•    be at least 16 years of age, or 12 with adult supervision

•    wear an approved bicycle helmet, that is securely fitted, at all times (unless an exemption has been granted for medical or religious reasons)

•    not carry passengers

•    not use a mobile device

•    not drink and ride

•    have a working flashing or steady white light on the front, and a red light and reflector at the rear when travelling at night or in hazardous conditions.

Electric scooters do not need to be registered, however it is advised to contact your local council to find out if there are any local laws that apply to the use of rideables.


A further clarification of legislation can be found in this official July 2019 article:

https://www.qld.gov.au/transport/safety/rules/wheeled-devices/personal-mobility-devices   

    South Australia

Adelaide are currently undergoing e-scooter trials in the CBD. The only e-scooters allowed to be used in the trial area are those with a business permit issued by the City of Adelaide.


In South Australia generally, electric scooters (also known as e-scooters) are considered motor vehicles. Since electric scooters do not meet the Australian Design Rules (ADR), they are not eligible for registration and cannot be used on roads, footpaths, shared paths and public areas. Therefore, they may only be used on private property.


A further clarification of legislation can be found through these links:

https://www.cityofadelaide.com.au/transport-parking/public-transport/e-scooters/   

http://mylicence.sa.gov.au/road-rules/riding_motorised_scooters   

    New South Wales (NSW)

Electric scooters (also known as powered foot scooters) are not eligible for registration and therefore can only be used on private property.


A further clarification of legislation can be found through these links:
https://roadsafety.transport.nsw.gov.au/stayingsafe/pedestrians/skateboardsfootscootersandrollerblades/index.html   

    Western Australia (WA)

Electric scooters are defined as motor vehicles in Western Australia. Since electric scooters do not meet the Australian Design Rules (ADR), they are not eligible for registration and cannot currently be used on roads, footpaths, shared paths and public areas. Therefore, they may only be used on private property.


A further clarification of legislation can be found through this link:
https://www.commerce.wa.gov.au/sites/default/files/atoms/files/minimotorcycles.pdf   

    Victoria

Electric scooters are considered motor vehicles in Victoria. Since electric scooters do not meet the Australian Design Rules (ADR), they are not eligible for registration and cannot be used on roads, footpaths, shared paths and public areas. Therefore, they may only be used on private property unless they meet the requirements of having a maximum power of 200 watts and maximum speed of 10km/hr.


A further clarification of legislation can be found through this link:
https://www.vicroads.vic.gov.au/safety-and-road-rules/road-rules/a-to-z-of-road-rules/hoverboards-segways-and-other-motorised-devices   

    North Territory (NT)

Electric scooters are considered motor vehicles in Northern Territory. Since electric scooters do not meet the Australian Design Rules (ADR), they are not eligible for registration and cannot be used on roads, footpaths, shared paths and public areas. Therefore, they may only be used on private property unless they meet the requirements of having a maximum power of 200 watts and maximum speed of 10km/hr.


However, the use and operation of electric scooters and other personal transport devices is currently being addressed nationally with a view to developing an agreed set of legislative operating parameters for such vehicles.


A further clarification of legislation can be found through this link:
https://nt.gov.au/driving/rego/registration-other-vehicles/scooters 

    Australian Capital Territory (ACT)

Electric scooters are considered motor vehicles in ACT. Since electric scooters do not meet the Australian Design Rules (ADR), they are not eligible for registration and cannot be used on roads, footpaths, shared paths and public areas and are therefore limited to use on private property.


A further clarification of legislation can be found through this link:
https://www.accesscanberra.act.gov.au/app/answers/detail/a_id/4228/~/alternate-vehicles-and-motorised-devices   

    Tasmania

Electric scooters are considered motor vehicles in Tasmania. Since electric scooters do not meet the Australian Design Rules (ADR), they are not eligible for registration and cannot be used on roads, footpaths, shared paths and public areas. Therefore, they may only be used on private property unless they meet the requirements of having a maximum power of 200 watts and maximum speed of 10km/hr.


A further clarification of legislation can be found through this link:
https://www.transport.tas.gov.au/__data/assets/pdf_file/0015/141117/Power-assisted_pedal_cycles_-_Information_Sheet_-_Dec_2016.pdf   

Can I travel by plane with my electric scooter?

Travelling with your electric scooter depends on the regulations of the transportation carrier and local laws on personal mobility devices. Many airlines allow electric mobility products to be checked in as oversized or dangerous luggage. Some will require that the batteries are removed. However, we recommend checking  with your airline for their specific guidelines, particularly in regards to:


1. Battery type and size
2. Baggage size limit for e-scooter
3. Methods of packing your e-scooter



Product How-To

How to fold my Segway-Ninebot electric scooter?

The ES series have a quick release pedal which should be folded down and then pressed downward by your foot to release the locking mechanism. The key is to support the handlebars upward with your hands while pressing down the quick-release downward with your foot to make releasing easy. If you are pushing the handlebars down, the locking mechanism makes releasing very difficult which greatly improves safety. 

The MAX has a release mechanism similar to the Xiaomi. You simply need to release the safety lock sideways and then bend the release mechanism toward the deck to collapse the mast. The handle bars then lock onto the rear-wheel fender with a small black latch.

How to charge my Segway-Ninebot electric scooter?

 

All Segway scooters purchased from our authorised resellers come with Australian AC adapters. So they simply need to be plugged into your local power outlet. Most vehicles take 3-7 hours to charge.

How to turn on my Segway-Ninebot electric scooter?

   

 Scooters should be turned on by simply holding down the power button on the dashboard. If this doesn't work, please contact our customer support team here.

How to ride my Segway-Ninebot electric scooter?


Riding Segway scooters is incredibly simple and all scooters come with phone-based app tutorials to teach you how to ride. You simply kick off until movement 3-5km/h and then press the throttle lever gently to accelerate, and let go of the throttle and depress the brake to slow down.

Where To Buy

Where to buy electric scooters in Australia?

Various consumer brands of electric scooters can be found in Australia:

•    Segway-Ninebot

•    Xiaomi

•    Inokim

•    Bullet

•    Razor

•    Zoom

To date, the most popular and affordable models around the world are from Segway-Ninebot and Xiaomi.

Segway-Ninebot electric scooters are available for purchase from our Online Store or at our Experience Store located at 8 McDougall St, Milton QLD 4064. They can also be safely purchase from our authorised resellers which can be found here.

Xiaomi electric scooters are available online at www.mi-store.com.au 

Where to buy Segway-Ninebot accessories in Australia?

You can get a range of Segway-Ninebot accessories from our Official Online Store, www.segwayninebotau.com.au or visit us at our Experience Store at 8 McDougall St, Milton QLD 4064.

Shipping and Logistics

What is the ETA of ordering from segwayninebotau.com.au?

Delivery for all orders from our website usually takes 1-2 working days upon receival of payment.

Which address should I mail my return product to?

You can return your item to either of the addresses below:

Segway-Ninebot Experience Store: 8 McDougall St, Milton QLD 4064
Contact number: (07) 3061 9437

or

OZB Enterprises Pty Ltd: Unit 12/4 Ave of the Americas, Newington NSW 2127
Contact number: (02) 9648 0666


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